Customer Service Specialist with Finnish
The Customer Services Advisor answers all customer requests promptly and professionally, ensuring customers’ needs and expectations are met. The chosen person acts as a liaison between the customer, the sales department, and the internal organization (including Supply Chain, Product Management and Finance).
Client Details
Our Client is an international leader in Retail industry.
Description
· Assisting customers with their inquiries regarding company’s products
· Customer orders management- integration of customer orders and track execution with internal and external partners
· Warranty and Quality claims tracking and resolution
· Create and maintain customer master data in ERP
· Follow departmental and business processes and procedures
· Maintaining product knowledge by attending training courses and reading marketing information notes on new product launches
· Proactively assessing, clarifying, and validating customer needs
Profile
· Fluent Polish and Finnish plus very good English language skills
· Working knowledge of Microsoft Office suite and ERP systems (Microsoft AX or Dynamics CRM) is an advantage
· Strong written and oral communication skills
· Ability to prioritise a variety of tasks and meet deadlines
· Strong organisational skills
· Attention to detail
· Openness, Can Do Attitude
Job Offer
· Possibility to grow within an international structures
· Trainings
· International, well known company
Contact data :
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